RETURN AND EXCHANGE POLICY

• To initiate an size exchange, please contact our customer service team at whatsapp +91-9067450309 within 3 days of receiving the item. 
  
• After 3 days of receiving the item, we will not be able to accept returns or exchanges on any conditions. 
  
• Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
• We reserve the right to not accept a return if; 
• (1) the product/s are returned after use
• (2) the products are damaged
• The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on Whatsapp +91-9067450309.
• Once we receive the returned item, we will process the exchange within 7-10 business days. 
• If you have received a defective product, share images on whatsapp +91-9067450309 and we will get back to you within 24 hours.
• Exchange can be done on the same product for the size, product, design only once.
• Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit. The store credit is valid till 2 month from the date of issue. 
• Note : Please don’t accept embroidery colour to be exact as image. Colour differs in real life as per the lights or environment. 

CANCELLATION AND REFUND 

• Cancellation and refund are not possible against any orders.
• Cancellations of orders is not possible against any orders. Once an order is made by the customers it’s final. 
  
• Cancellations charges of ₹350 per item will be deducted in every condition.
• If your order is a custom. The Custom Fees of your order which is to make custom designs for you are Non-Refundable. It will be deducted while processing a refund from your total amount.
• Once your order is been made and shipped. And customer wants to cancel the order. ₹350 per item will still be charged. After using resources on orders. 

* In case of return on an order, the amount will be credited back to the customer in the form of store credit.

We hope this policy helps you shop with confidence at Luffyexpress. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.